1. Introduction
ERIE Technologies, Inc. ("ERIE", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform, website, and services (collectively, "the Service").
Please read this policy carefully. By using ERIE, you agree to the collection and use of information as described here.
2. Information We Collect
Information you provide directly:
Name, email address, and password when you register
Billing information (processed and stored by our payment provider — we never store full card numbers)
Profile information you choose to add
Prompts, uploaded images, and other content you submit to the Service
Communications you send us, including support requests
Information collected automatically:
IP address, browser type, operating system, and device identifiers
Pages visited, features used, and time spent on the platform
Referring URLs and search terms
Generation history and usage patterns
API call logs and error reports
Information from third parties:
If you sign in via Google, Apple, or another OAuth provider, we receive basic profile information (name, email, profile photo) as permitted by your settings with that provider
Payment processors may share transaction status and fraud signals with us
3. How We Use Your Information
We use your information to:
Provide, operate, and improve the Service
Process payments and manage your subscription
Personalize your experience and remember your preferences
Send transactional emails (receipts, password resets, account alerts)
Send product updates and marketing communications (you may opt out at any time)
Monitor for abuse, fraud, and violations of our Acceptable Use Policy
Comply with legal obligations
Conduct anonymized research to improve our AI models
We do not use your prompts or generated images to train our AI models without your explicit opt-in consent. You can manage your data preferences in your account settings at any time.
4. Cookies & Tracking Technologies
ERIE uses cookies and similar technologies to:
Keep you logged in across sessions
Remember your preferences and settings
Analyze how the Service is used (via analytics tools)
Deliver relevant communications
You can control cookie preferences through your browser settings or our Cookie Preferences panel, accessible in the footer of our website. Note that disabling certain cookies may affect the functionality of the Service.
5. How We Share Your Information
We do not sell your personal information. Ever.
We may share your information with:
Service providers — Third parties who help us operate the platform (hosting, payments, analytics, email delivery). These providers are contractually bound to protect your data and may only use it to provide services to us.
Integration partners — If you connect ERIE to a third-party tool (e.g., Adobe, Figma), we share only the minimum data necessary to enable that integration.
Law enforcement — When required by law, court order, or to protect the rights and safety of our users or the public.
Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and a prominent notice on our website before any such transfer.
We require all third parties to maintain appropriate security measures and to process your data only for specified, legitimate purposes.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account:
Your profile information is deleted within 30 days
Generated images and videos stored on our servers are deleted within 60 days
Billing records are retained for 7 years as required by law
Anonymized usage data may be retained indefinitely for research and improvement purposes
7. Data Security
We implement industry-standard security measures including:
AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit
Regular third-party security audits and penetration testing
Role-based access controls for internal systems
SOC 2 Type II compliance (in progress)
While we take security seriously, no system is completely immune to risk. In the event of a data breach that affects your personal information, we will notify you within 72 hours as required by applicable law.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access — Request a copy of the personal data we hold about you
Correction — Request that we correct inaccurate or incomplete data
Deletion — Request that we delete your personal data ("right to be forgotten")
Portability — Request your data in a structured, machine-readable format
Objection — Object to certain types of processing, including direct marketing
Restriction — Request that we limit how we use your data
For EU/UK users (GDPR): Our legal basis for processing your data is contract performance, legitimate interests, and consent where applicable. You have the right to lodge a complaint with your local data protection authority.
For California users (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale (we do not sell personal data).
9. Children's Privacy
ERIE is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, we will delete it and all associated data immediately.
10. International Data Transfers
ERIE is headquartered in the United States. If you access the Service from outside the US, your information may be transferred to and processed in the United States or other countries where our service providers operate.
For transfers from the EU/UK, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection of your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.